Q: We have a Culligan system that we purchased in 2005, and we have never been happy with it. Since Day One, we feel that we haven't noticed much of a difference in our water even though Culligan says it "tests" at zero hardness. We still notice greenish rings in our toilets (which we clean every week), rust colored sediment in toilet tanks and dishwasher. Also, last week our hot water tank filled with frothy, milk-white saltwater. We called Culligan and they said the regeneration cycle must have been interrupted due to a power surge or outage (we had none that we know of--none of our clocks were blinking that morning).
We've had Culligan service out regarding the sediment issue, and they've told us nothing is wrong (and then charge us $50 for a service call). We are fed up with them and are considering starting out from scratch.
My question: will an Aqua Systems softener take care of those rings in the toilet, the rust stains, and be reliable enough not to dump a bunch of salt into our hot water heater? We are willing to make an investment for a system that works for us.
A: Hello and thank you for contacting us. The problems you are experiencing a working water softener will prevent, as long as the water is within normal parameters. To determine how bad your water is, please bring a sample of cold soft, hot soft, and raw water (typically form an outside faucet) to our store on Dupont (we are located across form the new parkview hospital). We can test your water for free and determine how hard your water is and how well your current system is working. Based on the smaples we will be able to determine what is necessary to clean your water. If you have any other questions please let me know.
Steven Crane 260-483-3963