Q: We built our house in the country 14 years ago, and of course, we have a water softener. Over time, we have noticed more and more problems with rust staining everything from our toilets and sinks to our dishes and (especially!) my hair. About a year ago I talked to a well-driller about the problem, and he told me that softeners don't remove rust (most people apparently don't know this), and he said don't be afraid to use plenty of "Iron Out" in the softener. After trying that, my husband discovered his skin couldn't tolerate the "Iron Out". I only recently heard about iron filters. How do they work and are they effective?
A: Hello and thank you for contacting us. Water softeners do remove iron from water, but only to a specific amount. Typically it is up to 3 ppm. Over 3 ppm (or with other difficult forms of iron) an iron filter is needed to remove the rust first before it gets to the softener. We offer chemical free iron filters (eradicators) that will remove 100% of iron from your water. With the Eradicator you will no longer need to use harsh chemical with your water softener. Please call me at 260-483-3963 and I will be happy to explain how they work, and how to direct you in getting your water tested for free, so we know the amounts of rust/iron in your water.
Thanks, Steve Crane