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Latest Questions

Q:

I have a 2009 system sc g11. Not sure why but I have tiny little pieces of round beads of plastic comming out of my softener going out to my drinking water. I have it on bypass but don't know why it's doing that. I hate to pay for 120 for a guy to just push a button.. Any help?

A:

Hello, The little tiny pieces of "round beads of plastic" sound like resin. If resin is getting into your house you have a major problem with your softener. I would contact your local Aqua Systems store for help with this problem. Your closest location can be found at www.ilovemywater.com. Sincerely, Steve Crane

Q:

I went to register my new water softener (SmartChoice Gen II HE) and need to find the model and s/n. Where would I find that information on the unit?

A:

Hello, If you take the cover off the front of your softener there is a sticker on the bottom of the inside of the cover. This will have all the information you are looking for. If you need any thing else please let us know. Sincerely, Steve Crane

Q:

Where are the locations of the timing marks inside the head? How do you get the gears in time?

A:

Hello, Thank you for contacting us. I am not sure what you are asking about the timing marks inside the head. Please contact our service department at 1-800-447-5582 where they can look up what system you have and better answer your question. Have a wonderful Friday! Sincerely, Steven Crane