Ask an Expert

Question

Email Address

Location


Please enter txt from above.
Ask

Latest Questions

Q:

I have an SC100TB that was installed new in August of 2007 to city water. It has and does work well and we are happy with it except for... Over the last year or so it seems that the regen cycle has become very noisy at various points in the process. The initial flush for 5 mins is very loud (running water sound) and then things get quiet for awhile as it makes the brine. Then it moans like a long dead ghost as it runs the brine through the resin. Finally of course the last flushes are loud running water again. I moved the regen cycle to the early afternoon so I can sleep at night and I have considered sound proofing the room it is in but thought I would check with you first. ;-) Is there some thing to check or clean? Would swapping the head unit help? Thanks!

A:

Hello, It sounds like your valve might have some build up and this is making the piston to move slower and harder than normal. This causes louder noises during regeneration. I would recommend a valve swap to fix this issues. Please contact our service department to either a pick up of valve or a technician to do this for you. Their number is 1-800-447-5582. Thanks, Steve Crane

Q:

I'm having trouble understanding pricing for a home water cooler rental and stand rental. Not including any water bottle fees, how much would it cost to rent a floor stand and cooler per month? I would be receiving service from the Fishers, Indiana location.

A:

Hello, A cook and cold water cooler rents for $4.95 per month and a hot and cold cooler would rent for $6.95 per month. I am not sure what you are referring to a floor stand but you could call the Fishers store and they would be able to give you a price on what you need. Their number is 317-594-0644. For new water customers we are also running a "free cooler rent" for a year. This program includes free cooler rent for a year, 3 5-gal water, and 2 cases of water. Thanks for your inquiry, Steve Crane

Q:

I have one of your Reverse Osmosis systems. When following the instructions provided from the office that came with my new pre/post filters along with the 0.25 ounces sanitizing solution I noticed that Step 5 indicates to shut off tank, Step 6 has you remove the filters from the housings, Step 7 you add the sanitizing solution to the housing/put housings back on system, Step 8 has you turn on main feed for 10 min, and Step 9 asks you to open drinking water faucet to drain tank. My confusion is that Step 9 indicates to drain tank, but it is already empty because you drained it before turning it off in Step 5 and you never instruct to turn it back on at any point during the sanitation process. Is there a step missing that should indicate to open the holding tank back up while the sanitizing solution is in the system to allow it to fill with the solution and then drain it on Step 9? Even through the final Step 13 on the sheet there is never any mention to turn the tank back on. My interpretation of the instructions was that you are to turn the holding tank on while the sanitizing solution is in the system and then drain the tank on Step 9 followed by draining the tank 2 more times after the indicated 2-3 hour fill. I want to confirm I have interpreted the instructions correctly as the sanitizing solution provided indicates it is very potent and can be fatal if swallowed. I want to insure there is no sanitizing solution remaining in the holding tank. In addition I have tried to compare the instructions I received with the filters to that of the manual here on your site and the instructions that were provided last year in which at that time bleach was used rather than the sanitizing packet. However, they all differ slightly and are not clear in terms of how to care for the holding tank. Thank you.

A:

Hello, The standard procedure is to empty the tank at the r/o faucet then shut the tank off when you are removing filters and adding the sanitizer. Once the sanitizer is added and the empty canisters are screwed back on you then turn the feed onto the system and turn the tank back on so the whole system including the tank is filled with the water and sanitizer. I would then flush the system out until the water "clears". I would then wait a few minutes and flush the system again until the water "clears. At home I do this flush 2-3 times. Once I feel the sanitizer is flushed out I will add the filters, let the storage tank fill with clean water and then flush the system again several times. In my opinion the more the better when it comes to flushing. I hope this helps. If you have ay more questions please call our service department at 1-800-447-5582. Thanks, Steven Crane