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Latest Questions

Q:

I have a model sc100tb water softner that was purchased from the Avon location. I just noticed yesterday that the power supply plug where it goes into the wall has broken apart. The wires are all attached the housing has come apart and will not stay together. Is there a way for it to be repaired or replaced?

A:

Hello yes you can just replace the transformer.  Please call our service department at 317-272-3000 or stop by our store in Avon to show you how to replace it.  Thank you for the inquiry and have a great day.

Q:

I have a water softner that is mo longer working I bought the house in 2008 and the system was in place. I don't know the model # or do I see it anywhere on the product. The serial # I have is this: 02130537474. I would like a manual so I can see if I can troubleshoot the problem.

A:

Hello,

The model would be located usually on the white sticker near the serial number.  The manuals are located on our website www.ilovemywater.com under product and services, then select manuals.  You will need to know the correct model to be able to trouble shoot.  Please feel free to call 317-272-3000 to see if we can find your model in our system or if you need to set up a service call.  Thank you for your inquiry and have a good day.

Q:

We recently purchased a house with a Smart Choice softener and Smart Choice AIF system. The water has a bad (sulfurish) smell to it .I would think it's due to the AIF. Some days aren't as bad as others. It is set for 1 day operation. Is that a good ballpark setting for a 2 person household? It also has a slow discharge from the drain hose. Any help will be appreciated. Thank you

A:

Hello,

The unit may require service since sulfur odor is coming through and water is going to the drain.  Aqua Systems of Ft Myers is the location nearest you and can be reached at 239-768-5557.  Thanks for your inquiry.